Terms of Use
The present "Service Policy" defines the terms, conditions, and responsibilities related to the use of our online store, order management, and associated services.
1. Introduction and Scope
This policy applies to all users visiting, browsing, or making purchases on our website. The use of our services implies full acceptance of these terms and the confirmation of their reading and understanding.
2. User Account and Site Responsibility
Users are not required to create an account to access or purchase products. If an account is created, the user must provide accurate, complete, and up-to-date information. We disclaim all responsibility for losses or damages resulting from incorrect information or inappropriate use of the account.
3. Products, Stock, and Prices
We strive to provide accurate product descriptions, including images, features, and prices. Due to display differences or stock updates, slight variations may occur. We reserve the right to modify product information (including prices and stock) at any time without prior notice. All prices include applicable taxes.
4. Orders and Payment
Orders are only accepted via the official website. After validation, the user receives a confirmation email containing the order number and payment details. We accept major electronic payment methods, such as Visa and MasterCard. All transactions are processed via an encrypted connection to ensure data security.
5. Delivery Conditions
We deliver only in France. After payment confirmation, orders are processed within 1 to 3 business days and handed over to the carrier. The total delivery time is generally 7 to 10 business days. We collaborate with reliable carriers such as FedEx, UPS, and DHL Express. Orders equal to or greater than €120.00 benefit from free delivery; for smaller orders, the fee is €15.00. See our "Shipping Policy" for more details.
6. Order Cancellation
Orders can be cancelled within 48 hours of payment, provided they have not been handed over to the carrier. Once an order is in transit, it cannot be cancelled; in this case, a return may be requested in accordance with the return procedure. See our "Order Cancellation Policy" for more details.
7. Returns and Exchanges
Customers may request a return or exchange within 30 days of receipt if the product has a defect, does not conform to the description, has a noticeable colour difference, emits an odour, or is incorrect. See our "Return and Exchange Policy" for detailed conditions.
8. Refund Policy
After return confirmation, the refund is processed within 1 to 5 business days using the same payment method (Visa, MasterCard, etc.). We are committed to providing a fast and transparent process.
9. Disputes and Applicable Law
In case of disputes related to services or purchases, we are committed to resolving disputes transparently and amicably, in accordance with applicable French law, including GDPR provisions. We reserve the right to update this policy and inform users of significant changes.
10. Confidentiality and Data Protection
All personal information provided is processed in accordance with our "Privacy Policy," respecting transparency, security, and GDPR principles. Users can access, modify, or delete their personal data at any time.
11. Intellectual Property
All content on the site, including text, images, logos, and designs, is protected by intellectual property rights and intended for personal non-commercial use. Any reproduction or distribution without written authorization is prohibited.
12. Limitation of Liability
We strive to ensure the accuracy of information on the site, but cannot guarantee its complete precision. We are not responsible for direct or indirect damages resulting from misuse of products or services purchased through the site.
13. Modifications to the Terms of Service
We reserve the right to modify this policy at any time for operational or regulatory reasons. Changes take effect upon publication. Users are advised to check this page regularly.
14. Contact
For any questions or requests regarding our services, please contact our customer service via the following details:
Address: 2807 Camborne St, Greensboro, NC 27407 - 2301 United States
Customer service number: +1 5017014089
Email: info@dingzhijv.com
Opening hours: Monday to Saturday, 9:00 AM – 6:00 PM (CET)